Payments & Shipping
Good & Services Tax (GST)
All prices displayed on our website are inc GST and shown in AU$.
We do not have a minimum order requirement.
Full payment is required before we ship your order. We do not offer trade credit accounts.
Paypal: If you pay with paypal and have an issue with your order we require you to use our own dispute service on our website, 99% of issues are sorted within 24hrs unlike paypal which is a lengthy process. If you open a dispute with paypal before our own dispute service is used we will not be able to rectify any problems until the dispute with paypal is closed or paypal has decided on the outcome.
At A&R Industrial, our website is set up to calculate the delivery charges for you. If you have items loaded into your shopping cart, the cart will calculate the delivery charges based on the postcode entered.
Delivery charges are based on the weight or volume of the package depending on which is greater.
A&R Industrial reserves the right to charge additional freight costs should they be required or if the live calculator on the site fails and provides inaccurate shipping costs.
Insurance on your order is available during checkout. There are three options:
- No Insurance - You are responsible for loss and damage during transit. We are not liable for any items you do not received or are damaged upon arrival/
- Lost in transit - You pay a small fee to be covered for the item not being delivered. To be covered, all parcels must be signed for on delivery. ATL is not valid when insurance is required.
- Loss or damage in transit for fragile items - 10% of the total order value will be calculated for this service. This covers items such as glassware, vases, mirrors, candles and other fragile items from loss or damage during transit.
A&R Industrial understands that you would like to receive your order as soon as is possible. All orders placed on our system are processed as quickly as possible. Most orders are dispatched from our warehouse within 24 hours of receiving your payment. However at peak periods, we may require additional time, so please allow for at least 72 hours for order processing before the order is dispatched to the delivery company.
Express postage from Australia Post is an option during checkout for urgent orders. However, the standard order processing times noted above still apply as there is no faster warehouse processing available.
Order Status & Tracking
You can log into your account at any time to check your order status.
At A&R Industrial, we will do our best to make your ordering experience and delivery as fast and easy as possible.